Refund Policy
Last Updated: October 31, 2025
This Refund Policy explains the terms and conditions under which Dronavirexo ("we," "us," or "our") provides refunds for purchases made through our online education platform. By purchasing any of our courses, masterclasses, or services, you agree to the terms outlined in this policy.
1. General Refund Eligibility
We strive to ensure customer satisfaction with our educational content and services. Refund requests are evaluated based on specific criteria and timelines as outlined below.
1.1 Eligibility Criteria
- Refund requests must be submitted within the specified timeframe for each product type
- The purchaser must be the original account holder
- Proof of purchase must be provided
- The reason for the refund request must be clearly stated
1.2 Non-Refundable Items
The following items are not eligible for refunds:
- Downloadable materials that have been accessed or downloaded
- Completed courses or masterclasses
- Services that have been fully rendered
- Promotional or discounted purchases, unless otherwise stated
- Third-party products or services purchased through our platform
2. Refund Periods by Product Type
2.1 Individual Courses and Masterclasses
Customers may request a refund within 14 days of purchase if the following conditions are met:
- No more than 25% of the course content has been accessed
- No certificates of completion have been issued
- No downloadable resources have been accessed
2.2 Subscription Services
Monthly subscription refunds are available under these conditions:
- Request submitted within 7 days of the initial subscription charge
- Minimal platform usage during the refund period
- Annual subscriptions may be refunded within 30 days if less than 10% of available content has been accessed
2.3 Bundles and Packages
Bundled products are eligible for refunds within 14 days if:
- None of the individual components have been completed
- Less than 25% of any single component has been accessed
- The bundle is treated as a single unit and partial refunds are not available
3. Refund Request Process
3.1 How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at info@dronavirexo.com
- Include your order number and account email address
- Provide a detailed explanation of your refund request
- Submit any supporting documentation if applicable
3.2 Processing Timeline
Refund requests are typically processed according to the following schedule:
| Stage | Timeframe |
|---|---|
| Initial Review | 1-3 business days |
| Decision Notification | 3-5 business days |
| Refund Processing | 5-10 business days |
| Bank/Card Posting | 3-5 business days after processing |
3.3 Refund Methods
Refunds are issued using the original payment method whenever possible. If the original payment method is no longer available, alternative arrangements will be discussed with the customer.
4. Special Circumstances
4.1 Technical Issues
If you experience technical difficulties that prevent access to purchased content:
- Contact our technical support team immediately
- Allow us reasonable time to resolve the issue
- If the issue cannot be resolved within 7 days, a full refund will be provided
4.2 Content Quality Concerns
We maintain high standards for all educational content. If you believe content does not meet the described quality or learning objectives:
- Submit detailed feedback within 14 days of purchase
- Provide specific examples of discrepancies
- Refund decisions will be made on a case-by-case basis
4.3 Duplicate Purchases
Accidental duplicate purchases are eligible for full refunds if reported within 30 days of the transaction.
5. Exceptions and Limitations
5.1 Course Completion
Once a course is completed and a certificate has been issued, no refund will be provided regardless of the time elapsed since purchase.
5.2 Abuse Prevention
We reserve the right to deny refund requests from customers who demonstrate patterns of abuse, including:
- Repeatedly purchasing and requesting refunds
- Completing courses before requesting refunds
- Downloading all materials before requesting refunds
- Violating our Terms of Service
5.3 Promotional Periods
During special promotional periods, modified refund terms may apply. Any variations will be clearly communicated at the time of purchase.
6. Partial Refunds
In certain circumstances, partial refunds may be offered:
- When a portion of bundled content has been accessed
- For subscription services used for part of the billing period
- When technical issues affected only part of the purchased content
- At our discretion based on individual circumstances
Partial refund amounts are calculated based on usage, time elapsed, and the specific circumstances of each request.
7. Chargebacks and Disputes
We encourage customers to contact us directly before initiating chargebacks or payment disputes. Chargeback requests may result in:
- Immediate suspension of account access
- Permanent termination of account if the chargeback is found to be unjustified
- Loss of access to all purchased content and materials
We will work with customers in good faith to resolve payment disputes fairly and efficiently.
8. Subscription Cancellations
8.1 Cancellation Process
Subscription services may be cancelled at any time through your account settings or by contacting customer support. Cancellation takes effect at the end of the current billing period.
8.2 No Prorated Refunds
Cancellations do not result in prorated refunds for the remaining subscription period unless:
- The cancellation occurs within the initial refund period
- Technical issues prevent service access
- We discontinue the service
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified policy. Material changes will be communicated via email to registered users.
10. Contact Information
For refund requests or questions about this policy, please contact us:
Email: info@dronavirexo.com
Phone: +61262511283
Address: 3 Gari Pl, Giralang ACT 2617, Australia
Our customer support team is available to assist you with any questions or concerns regarding refunds and will work to ensure a fair resolution to all requests.